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Returns & Exchanges

🔁 Return & Exchange Policy

Returns (Online Purchase Only)

  • Return requests must be made within 7 days from the date of delivery (as per courier tracking).

  • Items must be unused, in original packaging, and in the same condition as received.

  • Consumables and wear-and-tear goods (filters, cleaning tools, chemicals, film) cannot be returned.

  • Pre-order, clearance, and gift items are not returnable or refundable.

  • A receipt or proof of purchase is required.

  • Do not send purchases back to the manufacturer.

 

Exchanges (Online Purchase Only)

  • Defective or damaged items are eligible for one-to-one exchange.

  • Exchange items are shipped only after the return is received.

  • If the replacement item is out of stock, a similar product may be offered, or a full refund will be given if the customer declines.

 

Refunds (If Applicable)

  • Once your return is received and inspected, we will notify you by email about approval or rejection.

  • Approved refunds are processed back to the original payment method within a few days.

  • If a refund hasn’t appeared yet, check with your bank or credit card company, then contact Studio Zaloon if still unresolved.

 

🔹Return Shipping Costs & Responsibility

  • Customers are responsible for all return shipping costs (non-refundable), except for defective or damaged items.

  • For defective or damaged items, Studio Zaloon will reimburse local courier shipping costs only (PosLaju, GD Express, or equivalent local services).

  • Studio Zaloon does not reimburse international courier shipping costs (DHL, TNT, FedEx, UPS).

  • Studio Zaloon is not responsible for loss or damage during return shipment.

 

Return Address:
Studio Zaloon
U-B1, Upper Ground Floor, Pudu Plaza Shopping Center
Jln Landak Off Jln Pudu, 55100 Kuala Lumpur, Malaysia
Tel: +6012-673 0686 / +6012-590 0766

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