Shipping Rate and Duration
Studio Zaloon offers Free GDX Express or PosLaju Shipping for order above RM50 within Malaysia.
For purchase below RM50 we charge a flat rate RM10 shipping charges for whole of Malaysia.
For in stock item, we ship out on the same day if order and payment are received before 2.00pm Malaysia time. All shipping dates are in business days. Business days is Monday to Friday only, excludes all public holiday. All express couriers and postal services in Malaysia only operate half day on Saturday. We therefore cannot assume courier service will make delivery on Saturday.
In stock items are shipped out next business days after order is placed. Shipment will arrive the next following business day. Shipment to rural areas will take additional 1-2 business days especially rural villages, towns and islands in Sabah & Sarawak.
Studio Zaloon will inform customer with courier tracking number once a product is shipped.
Please contact us if you did not receive your parcel within 3 working days after receiving the shipping notice.
Studio Zaloon is not responsible for customer's loss or damages caused by any of the followings:
unable to deliver
cancellation of an order
Studio Zaloon will inform customer via email or whatsapp once an order is shipped.
Pre-order items are imported goods and shipment from overseas could take up to one month or longer depending on manufacturer stocks availability.
For orders with in stock and pre-order items,
If in stock item is more than RM50 we will ship out the in stock item next business day. Pre-order item will ship out once stock is available.
If in stock item is less than RM50 we will charge a flat rate RM10 should customer choose to ship out without waiting for pre-order item stock. Likewise we will ship out all items after pre-order item stock is available.
Goods sold is/are not refundable or exchangeable. We are not responsible for any loss/damage during delivery. Kindly inform us upon goods received.